Is Cash on Delivery (COD) available?

Yes, COD is available on all domestic India orders with no value limit. Prepaid orders also have no value limit. International orders are prepaid only; COD is not available outside India.

Will I get an order confirmation?

Yes, you receive an order confirmation email and SMS immediately after checkout with your Order ID.

My order isn't showing in My Account. Why?

This can happen due to a brief sync delay after checkout. Wait 30-60 minutes and refresh, or contact support with your Order ID.

Can I place an order over phone or WhatsApp?

Yes, you can message the Luxure Stitch team on WhatsApp during business hours and place your order directly.

What are the delivery charges?

Domestic India orders get free shipping on both prepaid and COD orders. International orders are charged per kg courier rates at checkout.

How long will delivery take?

Domestic prepaid orders arrive in 3-5 business days and COD orders in 6-8 business days, with remote areas taking a few extra days. International orders take 10-14 business days and are prepaid only.

Do you ship internationally?

Yes, Luxure Stitch ships worldwide. International orders are prepaid only via Stripe, and COD is not available outside India.

How can I track my order?

A tracking link is sent via email and SMS within 24-48 hours of dispatch, and order status can also be checked under My Account.

How do I find my correct size?

Each product page has a Size Guide link with detailed measurements. Customers can also share their measurements over WhatsApp for a fit recommendation.

Are the product colors accurate on screen?

Colors are captured as accurately as possible, but slight variation can occur due to screen settings and lighting.

Are your suits and gowns stitched or unstitched?

The stitching status of each product, whether stitched, semi-stitched, or unstitched, is listed on the product page under Product Details.

What is your return policy?

Returns are accepted for damaged, defective, or incorrect items when reported within 24 hours of delivery with unboxing proof. Change-of-mind returns are not accepted on custom or stitched items.

Is return pickup available?

Customers are currently required to self-ship returns to the address provided after approval, as reverse pickup is not available in all pin codes.

How long does a refund take?

Refunds are processed within a few business days after the returned item is received and inspected, issued to the original payment method or as store credit. Shipping charges are non-refundable.

Can I exchange for a different size or design?

Size exchanges are accepted within 7 days of delivery, subject to stock. Design exchanges are reviewed case by case over WhatsApp.

What payment methods do you accept?

Indian customers can pay via COD, cards, UPI, net banking, or wallets. International customers can pay via Stripe on a prepaid basis.

Is it safe to pay online on your website?

Yes, all transactions are processed through secure, encrypted payment gateways and card details are never stored.

Can I cancel my order after placing it?

Orders can be cancelled free of charge within 24 hours of placement as long as they have not been dispatched. Prepaid cancellations may involve a small deduction.