Question 1

Is Cash on Delivery (COD) available?

Accepted Answer

Yes, COD is available on all domestic India orders with no value limit. Prepaid orders also have no value limit. International orders are prepaid only; COD is not available outside India.

Question 2

Will I get an order confirmation?

Accepted Answer

Yes, you receive an order confirmation email and SMS immediately after checkout with your Order ID.

Question 3

My order isn't showing in My Account. Why?

Accepted Answer

This can happen due to a brief sync delay after checkout. Wait 30-60 minutes and refresh, or contact support with your Order ID.

Question 4

Can I place an order over phone or WhatsApp?

Accepted Answer

Yes, you can message the Luxure Stitch team on WhatsApp during business hours and place your order directly.

Question 5

What are the delivery charges?

Accepted Answer

Domestic India orders get free shipping on both prepaid and COD orders. International orders are charged per kg courier rates at checkout.

Question 6

How long will delivery take?

Accepted Answer

Domestic prepaid orders arrive in 3-5 business days and COD orders in 6-8 business days, with remote areas taking a few extra days. International orders take 10-14 business days and are prepaid only.

Question 7

Do you ship internationally?

Accepted Answer

Yes, Luxure Stitch ships worldwide. International orders are prepaid only via Stripe, and COD is not available outside India.

Question 8

How can I track my order?

Accepted Answer

A tracking link is sent via email and SMS within 24-48 hours of dispatch, and order status can also be checked under My Account.

Question 9

How do I find my correct size?

Accepted Answer

Each product page has a Size Guide link with detailed measurements. Customers can also share their measurements over WhatsApp for a fit recommendation.

Question 10

Are the product colors accurate on screen?

Accepted Answer

Colors are captured as accurately as possible, but slight variation can occur due to screen settings and lighting.

Question 11

Are your suits and gowns stitched or unstitched?

Accepted Answer

The stitching status of each product, whether stitched, semi-stitched, or unstitched, is listed on the product page under Product Details.

Question 12

What is your return policy?

Accepted Answer

Returns are accepted for damaged, defective, or incorrect items when reported within 24 hours of delivery with unboxing proof. Change-of-mind returns are not accepted on custom or stitched items.

Question 13

Is return pickup available?

Accepted Answer

Customers are currently required to self-ship returns to the address provided after approval, as reverse pickup is not available in all pin codes.

Question 14

How long does a refund take?

Accepted Answer

Refunds are processed within a few business days after the returned item is received and inspected, issued to the original payment method or as store credit. Shipping charges are non-refundable.

Question 15

Can I exchange for a different size or design?

Accepted Answer

Size exchanges are accepted within 7 days of delivery, subject to stock. Design exchanges are reviewed case by case over WhatsApp.

Question 16

What payment methods do you accept?

Accepted Answer

Indian customers can pay via COD, cards, UPI, net banking, or wallets. International customers can pay via Stripe on a prepaid basis.

Question 17

Is it safe to pay online on your website?

Accepted Answer

Yes, all transactions are processed through secure, encrypted payment gateways and card details are never stored.

Question 18

Can I cancel my order after placing it?

Accepted Answer

Orders can be cancelled free of charge within 24 hours of placement as long as they have not been dispatched. Prepaid cancellations may involve a small deduction.

Question 19

Can I cancel after my order is dispatched?

Accepted Answer

Once an order is dispatched it cannot be cancelled, though a return request can be raised after delivery for damaged or defective items.

Question 20

Do you accept bulk or wholesale orders?

Accepted Answer

Yes, Luxure Stitch works with boutiques and resellers on bulk orders, though bulk orders are not eligible for return, refund, or exchange.

Question 21

How do I place a wholesale enquiry?

Accepted Answer

Wholesale enquiries can be sent via WhatsApp or email with requirements, and the team responds with pricing and catalog details.

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