Refund policy

We want you to be completely satisfied with your purchase from Luxurestitch.com. If, for any reason, you are not happy with your Product, we offer a hassle-free return and refund process. Please read our policy below for details:

1. Return : We don’t take returns on items sold once.

2. Refunds: Refund is not available from our side, Exchange is available

3. Exchange: Exchange within 7 Days from the date of delivery of the parcel.

  • If you wish to exchange your Product for a different size or color, please contact our customer support to arrange the exchange.
  • Exchanges are subject to product availability. If the desired item is not available, we will provide an alternative solution.
  •  If the customer has any size issue with the product or wants a different product in place of the previous one then he/she needs to mail us at help.luxurestitch@gmail.com within 7 Days from the date of delivery of the parcel.

4. Damaged or Defective Items:

  • If you receive a damaged or defective Product, please contact our customer support within 24-48 Hours of receiving the item.
  • We may request photos of the damaged or defective item to expedite the resolution process.
  • We will offer a replacement for damaged or defective items.
  • When we received Customer Return Courier, will transfer respected Amount within 3 Business Days to Customer`s Registered Bank Account. Customers will be notified Bank Details via email.

5. Return Shipping:

  • Request Submission: Contact us within 24-48 hours of delivery via email at help.luxurestitch@gmail.com. 

  • Direct Shipping (Optional): If you prefer to send the product yourself, our team will provide you with the shipping address. After dispatch, share the AWB number, courier company name, and POD with us. Please use reputable courier services, as we are not responsible for any loss during transit.

  • Quality Inspection and Dispatch: After receiving and inspecting the returned product, we will dispatch the new size within 7-10 working days. Only one exchange per order is allowed. If the requested size is unavailable, a credit note will be issued for the total amount of the item(s).

6. Non-Returnable Items:

  • Certain items, such as personalized or custom-made Products, are non-returnable.

7. Cancellation of Orders:

If you have any questions or need further assistance regarding returns and refunds, please contact our customer support. We are here to help!

Thank you for choosing Luxurestitch.com